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Home > Customer Service

Customer Service

Check your Order Status
Order number:
Email:

Your order number can be found on your original order confirmation e-mail.
For example, if your order number was YHST-85043251286311-1234
enter the last four digits (1234) in the box above.

Amazon Customers: Please enter your complete order number
e.g. 111-2222222-3333333

If you just submit your order, it may take up to 24 hours for us to process your order before you can track it above.

Need to contact us?



Email us at info@littlebabyshoes.com
or leave us a voicemail at 888-618-0788. (10am - 5pm EST, Monday - Friday).
The best way to reach us is via email. We try our best to return all emails/voicemails within 1-2 business days.

We have seperate addresses for our office and warehouse. Therefore, please contact us before you return your items for RMA# and instruction for you return/exchange items.

What are you shipping rates?
Please see Shipping for more information.

Do you add sales tax on my purchases?
There is no state sales tax on shipments out of Pennsylvania. Orders shipped to customers within PA will be charged sales tax in the amount of 6.00% which will be added to your order during checkout. Those in Allegheny County will be charged 7.00%.

What is your return policy?
Please see Return Policy for more information.

Do you ship overseas?
Depending on the items you want to order, we may be able to ship overseas. We are unable to ship strollers and furniture items overseas. Due to increasing overseas credit card fraud, we only accept paypal or bank transfer payment for overseas orders. Please email us at info(at)littlebabyshoes.com should you wish to place an order shipping ovesreas.

Is my credit card and personal information secure on your site?
Little Baby Shoes uses the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it. All credit card info is automatically deleted after 30 days for further security purposes.

Can I pay by personal check?
Yes, but please note that shipment will go out after the check is cleared, which will normally add 3-5 business days to the regular delivery time. Please email us with your order, and we will email you with our mailing address. Once your check is cleared, we will send out your shipment.

Do you take order by the phone?
Yes, call us at (888) 618-0788 during 10 am – 5 pm (EST), 5 days a week, and we will be happy to assist you. We return all phone messages within 24 hours.

Do you gift wrap your products?
No. From customers' feedback, we feel that gift wrapping is unnecessary since most items come with its own nice gift packaging (see product description). All items are shipped securely in a box.

The style I want is out of stock or doesn’t have my size. Can you help?
Yes, we will be very glad to help. Just email us and let us know what you are searching. We can place a custom order for you, and in many cases, shipment can be arranged immediately so there is no delay.

Why are some shoes sizes not in stock?
We plan our inventory according to the market demand. In some cases, the size gap between two sizings of a brand is very small, so we opt for the next size. This is based on feedback from our customers. But we can always order the right size for you. Just send us an email with your request.

How do you measure feet size?
In order to get the perfect fit, we suggest measuring the feet size by standing the child up. Allow ½ - 1 cm (¼” – ½”) extra when selecting shoe size. Also measure the size every time before you buy the shoes.

Do you have a store?
Little Baby Shoes is an online store, open 24/7. We are headquartered in Pennsylvnia, with fulfillment centers in several states.



 

Little Baby Shoes is a children boutique offering the best of the best baby products. Our shoes collections include BuskinsShooshoosJack and Lily,  PedipedPedoodles, and  See Kai Run. Some of the exciting products from our Baby Gear Department include OiOi , a popular baby bag from Australia,  Nixi, chewable jewelry made for fashionable moms with teething babies, and the Bob Jogging Strollers, the best jogging stroller in the market. We have also added , JazzyToes, an adorable sock line that are not quite shoes. We have recently added a new furniture department, which carries a contemporary nursery upholstered furniture, Jennifer Delonge, , Svan high chairs (now Scandinavian Child), and P'kolino, fun furniture and playsets that are playfully smart for creative children.

Looking for a gift for Dad? We recommend diaper bags from, Diaper Dude. Many celebrities including Brad Pitt owns one of our designer diaper bags. Don't forget to check out our new products and bargain corner for great deals on cute baby shoes and baby gear!

A percentage of our profits will be donated to the CAAPS (Craniosynostosis And Positional Plagiocephaly Support) to raise awareness of Positional Plagiocephaly. See www.cappskids.org for details of Plagiocephaly.

 

Copyright © 2013 Little Baby Shoes. All rights reserved. Pittsburgh, Pennsylvania